Frequently Asked Questions

Frequently asked questions

General Question

Can I change/cancel my order ?


We can only change the shipping address the same day that you placed the order. Please email info@besprucy.com with your order number and the correct address, and you’ll receive a confirmation email from us that it’s been done.

Due to the nature of our products, all sales are final and cannot be exchanged.However, if you let us know within 24 hours of placing your order, We will issue a full refund. ​

If you received a package that has suffered any damage during shipment that affected product quality, you'll need to inform Be Sprucy within calendar 10 days from the delivery date.To open and file the claim, you'll need to email info@besprucy.com
Be Sprucy is unable to process a claim of a product damaged during transportation after 10 calendar days from the delivery date.

We are unable to process claims of damaged products that haven’t been ordered directly through besprucy.com.




Will I be charged any duty ?


Unfortunately at this time, we can not estimate or cover duties that come with customs. Customers are responsible for paying for any accruing customs, and refusal to do so will result in the package being sent back to us. You will only be refunded the difference of your order after return shipping fees are deducted. As we grow, we hope to offer an option to pay duties at check out! Canadian customers will not be charged duties.




When can I expect my refund/credit note ?


It takes our warehouse 1-2 weeks to receive and process your refund. We’ll send an email once the item for exchange has been received. You will receive your exchange as a credit note via email once we’ve received your item, which at that time you can use to place your new order.




How can I return Be Sprucy bottles and get the free bundle of joy ?


We love our customers. If you are able to send us 10 empty bottles of Be Sprucy hand sanitizer we will send you a brand new pack of bundle of joy ( 1 Citrus + 1 Ocean of Joy).




Where is Be Sprucy hand sanitizers manufactured ?


Be Sprucy is proudly designed and manufactured in Canada.




Is Be Sprucy hand Sanitizer is approved by Health Canada ?


Be Sprucy hand sanitizers are licensed and approved by health Canada.




Can I refill Be Sprucy hand sanitizer 30ml bottles ?


We highly encourage you to collect 10 bottles, send it t us and we will give you a free bundle of Joy (1 CItrus + 1 Ocean of joy). Due to the risk of contamination, Be Sprucy 30ml sanitizer bottles should be disposed properly as per the government guidelines. They are currently non refillable.




How many spray I get in one 30ml spray bottle ?


You can spray 30ml Be Sprucy hand sanitizer more than 380-400 times. Considering 3-4 Spray per use it's equivalent to approximately 100 hand wash.




What are the benefits of Be Sprucy hand sanitizer formula?


1. It is made with hands in mind, The formulation keeps the skin soft and hydrated.

2. Unlike other hand sanitizers its non-sticky and doesn't give greasy feeling after use.

3. As compare to traditional gel hand sanitizers it last 10 times longer.

4. Smell really great - Citrus and Watermelon both fragrances are pleasant and very light.

5. It evaporates quickly.

6. Each ingredient in our product is carefully selected and tested.




Does our hand sanitizer contains 1-Propanol, Tricolsan, Parabens, Methanol or anyof the health Canada and FDA banned ingredients ?


No, our hand sanitizer doen not contain 1-Propanol, Tricolsan, Parabens, Methanol or any of the health Canada and FDA banned ingredients.




How much alcohol does Be Sprucy hand sanitizer have ?


Be Sprucy sanitizers contain 70 percent ethyl alcohol, which exceeds the Health Canada and the Center for Disease Control and Prevention (CDC) guidance. According to the Health Canada, CDC and WHO you should wash your hands often with soap and water for at least 20 seconds, especially after using the washroom and when preparing food, Use alcohol-based hand sanitizers if soap and water are not available.




Where is Be Sprucy located ?


The has its headquarter in Toronto, Canada. Be Sprucy is redefining the way individuals use hand sanitizers by creating innovative solutions that combine design, technology, and formulation to deliver a unique experience.




Is Be Sprucy hand sanitizer vegan ?


Be Sprucy hand sanitizers are Vegan, Travel-friendly size (TSA - travel size approved) and Cruelty free.




Does Be Sprucy hand sanitizers have methanol?


Be Sprucy hand sanitizer do not contain methanol and meet the Heath Canada's, CDC's and WHO's guidelines and recommendations.