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Shipping & Returns

Shipping Policy

We ship your order within 2-5 business days. 

Free shipping from order 35 CAD (excluding taxes).

Standard shipping for order – 9.99 CAD. Express shipping – 20 CAD. 

Return & Refund Policy

We can only change the shipping address the same day that you placed the order. Please email with your order number and the correct address, and you’ll receive a confirmation email from us that it’s been done.

Due to the nature of our products, all sales are final and cannot be exchanged. However, if you let us know within 24 hours of placing your order, We will issue a full refund. ​

If you received a package that has suffered any damage during shipment that affected product quality, you'll need to inform Be Sprucy within  calendar 10 days from the delivery date. To open and file the claim, you'll need to email

Be Sprucy is unable to process a claim of a product damaged during transportation after 10 calendar days from the delivery date.

We are unable to process claims of damaged products that haven’t been ordered directly through

Feel free to reach out via email to with your order number, and we will get back to you within 24 hours

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